Refund and Returns Policy
Transparent Terms for Your Strategic Investment
Quality Assured
High-quality market intelligence
24-Hour Window
Cancellation available before delivery
Digital Products
Non-refundable once accessed
Introduction
At Strategic Packaging Insights, we pride ourselves on delivering high-quality market intelligence reports, bespoke research, and strategic consulting services tailored to the specific needs of the global packaging industry. We understand that purchasing reports and consulting services involves significant strategic investment, and we are committed to providing exceptional value and transparency throughout every engagement.
This Refund and Returns Policy outlines the terms under which refunds and returns may be requested. We encourage all clients to review this policy carefully before purchasing any products or services through www.strategicpackaginginsights.com.
Non-Refundable Digital Products
Important Notice
Due to the nature of our business, all digital products, including but not limited to market research reports, white papers, industry dashboards, and other downloadable resources, are considered non-refundable and non-returnable once delivered or accessed.
Once a digital product has been delivered to you via email, download link, or client portal, we are unable to offer a refund, exchange, or credit. This policy aligns with standard industry practices to protect intellectual property and ensure the integrity of proprietary content.
Customized Research and Consulting Services
All custom research projects, strategic advisory services, and bespoke consulting engagements are also non-refundable. These services are designed specifically to your requirements and involve significant resource allocation, research hours, and strategic planning tailored to your business objectives.
Our Process Includes:
- Detailed project proposals
- Scope and deliverable outlines
- Timeline specifications
- Cost estimations
- Team alignment sessions
Before project initiation, we provide detailed proposals outlining scope, deliverables, timelines, and estimated costs. We work closely with your team during project kick-off to ensure full alignment and minimize the likelihood of misalignment or dissatisfaction.
Order Cancellation
24-Hour Cancellation Window
For syndicated report purchases that have not yet been fulfilled or accessed, you may request a cancellation within 24 hours of placing your order, provided that the report has not already been delivered or downloaded.
How to Cancel:
If Approved:
A full refund will be issued to your original payment method promptly upon approval of your cancellation request.
Quality Assurance
While refunds are generally not offered, we are committed to ensuring that you receive high-quality, reliable, and actionable insights. If you believe there is a substantive error or significant omission in the purchased report or deliverable, please notify us at [email protected] within 7 days of receipt.
Our Commitment:
- Thorough review of feedback
- Quality assurance team assessment
- Corrective updates when needed
- Revisions at no additional cost
Our research and quality assurance teams will review your feedback thoroughly. In rare cases where an error materially impacts the usability of a deliverable, we will offer corrective updates or revisions at no additional cost.
Exchanges
We do not offer exchanges for digital products or customized services.
Refund Processing
Approved refunds (e.g., for eligible cancellations requested within 24 hours before delivery) will be processed promptly. Depending on your payment provider, it may take 5–10 business days for the refund to reflect in your account.
Contact Us
If you have questions about our Refund and Returns Policy, or if you would like assistance with a specific order or service engagement, please contact us:
Phone
Corporate Headquarters
Suite10 Capital House 61 Amhurst Road, London, United Kingdom E8 1LL
The Strategic Packaging Insights Commitment
Your satisfaction and trust are fundamental to us. While our policy aims to protect the integrity of our intellectual property and custom solutions, we remain committed to listening to your concerns and providing the highest level of service. We value our partnership with you and strive to support your packaging strategy with insights that truly make a difference.
Policy Summary
Digital Products
Non-refundable once accessed
24-Hour Window
Cancellation before delivery
Quality Assured
Corrections for material errors
No Exchanges
Digital products & services